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FAQS

Frequently Asked Questions

Have a question before you book? You are not alone. Below are answers to some of the most common questions we hear from Smith Lake and Cullman pet families, from appointments and payments to prevention and insurance. If you do not see what you are looking for, we invite you to explore the rest of our website or call our team so we can help.

Do You Have More Questions?

Does my indoor cat really need heartworm prevention?

Yes. Even indoor cats can be exposed to mosquitoes, and heartworm disease is much safer to prevent than to treat. We are happy to recommend an option that fits your cat’s lifestyle.

Are you accepting new clients?

Yes, we are accepting new clients and would love to welcome you and your pet to Smith Lake Veterinary Hospital.

Do you accept pet insurance?

Yes. If you have pet insurance, we can provide the records or invoices you need to submit a claim.

Do I need an appointment?

An appointment is preferred. It helps us plan enough time for your pet and reduces wait times, so your visit feels calmer and more personalized.

What forms of payment do you accept?

We accept cash, all major credit cards, and Apple Pay. We do not accept CareCredit.

Do you offer payment plans?

No, we do not offer payment plans. If you are looking for a more predictable way to budget for routine care, ask us about wellness plan options and preventive care recommendations.

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About Smith Lake Veterinary Hospital

Locally owned and operated by your neighbors, Smith Lake Veterinary Hospital provides compassionate, modern care for Smith Lake and Cullman pets. We treat every pet like family.